Dec 09, 2022 The Brief Stop interrupting me. Ask a precise question ... then shut up.Clients want to talk ... don't get in their way.STOP INTERRUPTING.
What did you try this week that's different? Just take a moment to answer this question. What did you try this week that's different? And I& 25 Feb
Leaders: the smart alternative to Customer Satisfaction Survey invitations ... We all get these in our inbox. The idea behind them is to get feedback, see how your team is 12 Feb
Focus on problems, not solutions, to self-source new projects If you hang out with me for any length of time you'll hear me talk about Sales Conversations 11 Feb
How likely are you to close that opportunity you’re working on? How likely are you to close that opportunity you’re working on? This week, I’ve conducted deal reviews with 04 Feb
4 decades of mistakes I've made talking with clients This week makes my 45th year in business. I started my career as a graduate trainee with International Computers Limited 28 Jan
Partnering with clients Dynamics - between advisor and client. That's the subject this week. That delicate balance of authority and collaboration. 14 Jan